Frequently Asked Questions

US domestic orders typically arrive within 2-4 business days after tracking is provided.

International orders from our warehouses take 10–20 business days depending on the destination, with occasional delays during customs clearance.

Please note that shipping companies do not operate on weekends, so business days are Monday through Friday only.

Once your order ships, you'll receive a shipping confirmation email containing your tracking number. You can use that number to track your package directly on the carrier's website, or visit newtide.market/account to view your order status.

Not always. A tracking gap does not automatically mean your order is lost.

What is normal depends on the route:

• US domestic: Short gaps can happen while the carrier moves the package between facilities.
• International: Tracking can go quiet for several days while the parcel is in line-haul transit, customs processing, or handoff to the final carrier.

International shipments commonly have a quiet period before the next scan appears — this is especially common between departure from origin and arrival in the destination country.

If tracking has been unchanged longer than expected for your route, contact support with your order number and tracking number so we can review.

"Label created" means a shipping label has been generated for your order, but the carrier may not have posted the first acceptance or movement scan yet.

This status is common at the beginning of the shipping process and can remain unchanged briefly while the package is being prepared, collected, or entered into the carrier network.

Weekends, holidays, and handoff delays can also slow the first visible update. If the status stays unchanged longer than expected, contact support and we can review it with you.

This is completely normal for international shipments. Packages often travel on a China-based tracking number until they reach the destination country, at which point they're handed off to a domestic carrier (such as FedEx, USPS, or a local postal service) and assigned a new tracking number.

Both tracking numbers are valid — the new domestic number will give you the most accurate delivery updates once the handoff occurs.

Sometimes, but only if the order has not moved too far into processing.

If you entered the wrong shipping address, contact support as soon as possible with your order number and the correct address. Address changes are often only possible before fulfillment or shipment begins. Once an order is already being processed or shipped, a change may no longer be possible.

Possibly, but timing matters. If your order has not entered fulfillment yet, we may still be able to cancel or modify it. Once fulfillment or shipment has started, changes are often no longer possible.

If you need to cancel, remove an item, or make another change, contact support immediately with your order number and the exact change you need.

Product swaps may be possible if the order has not yet been fulfilled. Contact support right away with your order number and specify which item you'd like to swap and what you'd like instead. We'll do our best to accommodate the request, but cannot guarantee a swap once processing has begun.

If a package is returned to sender due to an address issue, failed delivery attempts, or customs, contact support with your order number. We'll review the situation and work out the best resolution, which may include reshipping or issuing a credit depending on the circumstances.

Yes. This is normal.

Our peptides are typically shipped as lyophilized (freeze-dried) powder, which is the standard form for long-term stability during shipping and storage. If you expected a liquid product, the powder form you received is usually the correct format unless the product listing specifically stated otherwise.

Lyophilized (powder) products generally require bacteriostatic (BAC) water if you need to reconstitute them after delivery.

We do not sell BAC water directly. You can typically purchase it from research supply vendors or major online marketplaces that carry research accessories.

We do not provide usage or dosing guidance.

Stock availability is shown in real time on each product page. If an item is sold out, it will be marked as such. You can contact support to ask about expected restock timelines for specific products.

Products that display a COA icon on our website have been independently tested by Janoshik Analytical, a respected third-party laboratory. The testing is arranged by our fulfillment partners and results are published on our website.

Products without a COA icon are tested by the manufacturer in their own labs. If a product doesn't have a COA, we highly recommend testing it yourself — you can submit samples directly at janoshik.com.

COAs are linked directly on each product page where available. You'll also find links to the relevant COAs in your shipping confirmation email, matched to the specific batch codes of your vials.

Not all products have third-party COAs. Products with a COA icon on the product page have been tested by Janoshik Analytical. Products without the icon have been tested by the manufacturer. We indicate COA availability clearly on each product listing.

VIP status is offered to customers who leave honest reviews on Telegram or other Telegram groups with a large following.

Once you've posted a review, contact us with a link to it and we'll activate your VIP account with access to exclusive pricing and a VIP discount code.

We have an active customer community on Telegram. Contact support for an invite link. It's a great place to connect with other researchers, get updates on new products, and share experiences.